LightNow — Information

About LightNow

LightNow showcases original artworks and works directly with artists. Our intention is to keep the experience simple, respectful, and transparent.

In most cases, we aim for the artist to receive the majority of the sale price (often around 90%). Some works may appear as unavailable if they have already been acquired, are on hold, or the artist has chosen not to list them for sale at this time.

LightNow operates out of Calgary, Alberta, Canada — and we ship worldwide.

Buying & Payment

Purchases are processed using secure Stripe payment links. This allows checkout without requiring customer accounts, and helps us keep the site lightweight.

If an alternative payment method is requested including but not limited to E-transfer, Cash, or Crypto – please email: Inquiries@lightnow.ca

After purchase, you will receive a confirmation from Stripe. We will also follow up by email to confirm shipping details and share any relevant updates.

If a work is marked as unavailable, the purchase button will be disabled.

Shipping

We cover all costs of shipping for your artwork, including shipping, tracking, insurance, and package protection in case of damage during transport.

Once shipped, we provide tracking details when available.

Typical shipping timelines depend on destination and carrier. If you have a time-sensitive delivery request, please contact us before purchasing.

Duties & Taxes

Depending on your location, import duties, taxes, and customs fees may apply. When required, these are typically assessed by your country and carrier during import.

For clarity: we cover the shipping service itself, and try to have the Delivery Duty Paid. However, duties/taxes are determined by the destination country and these sometimes vary from what we calculated them to be. If you have questions for your specific region, message us and we’ll do our best to help.

Artwork Protection & Damage

Every shipment is packaged with care and protection appropriate for original artwork. If damage occurs in transit, we will use the package protection and insurance process to resolve it.

If your package arrives with visible damage, please take photos of: (1) the exterior box, (2) the interior packaging, and (3) the artwork itself — and email us within 48 hours of delivery. This helps us process claims quickly.

Returns

We do offer returns. If a return is approved, we will refund the purchase price less shipping costs and any duties and fees associated with processing the purchase.

To request a return, please contact us with your order confirmation and the reason for the return. We will provide next steps and return instructions.

Certificates & Authenticity

Within the package alongside the painting will be whatever articles or certificates of authenticity the artists themselves provide. These materials may not be included by all artists.

Regardless, we verify through direct connection to the artists that create the work that all artworks listed are authentic originals.

Privacy

We only use your contact and shipping information to fulfill your order and communicate about delivery. We do not sell personal data.